How long will it take to receive my order?
All orders are ready to ship and usually ship out within 2 days after placing the order. Standard US shipping takes 3-5 days to deliver.
Can I track my order?
Yes, all shipments include a tracking number. The details will be sent to your email after the order has been sent.
How can I figure out sizing?
Our sizes are based on standard US kids’ sizes. We have measurements available for each item and encourage all customers to order the items based on the measurements provided.
Can I personalize my order if sending as a gift?
Yes! You can send us a message with gift instructions and we can send it out packaged as a gift with your personalized note included.
Are the items ready to ship?
Yes! All of our items are pre-made, packaged, and ready to ship!
How long does shipping take?
Shipping within the USA takes 3-5 business days. Canada orders may take up to 7 business days.
Do you offer international shipping?
Yes, we ship worldwide!
How long does international shipping take?
Shipping outside of the USA or Canada can take 15 business days on average.
Where can I pick up a local order?
Our local pickup location is in Albany NY. You can set up a pickup appointment through text.
Where can we find what items are currently available?
All of our current stock is listed on Mairaandme.com.
Where are the mairaandme pieces made?
All of our items are made in Pakistan.
Can I request a custom order?
Unfortunately, we do not make any custom pieces at this time.
Can I return an item?
We do not accept returns at this time.
What is the best way to determine sizing?
Please refer to our size chart (available for each item on mairaandme.com)
The sizes listed are exact measurements of the clothing items (one side). The best way to determine the correct size is to compare our measurements with a clothing item that fits your child, or yourself well.
If I am unsure about the measurements, should I size up or down?
We always recommend sizing up if you are not sure about the measurements!
How can I contact you with questions regarding my order?
The best way to reach us is via text. You can find our number on the Contact US page on mairaandme.com.